A World of Respect: A Guide to Making It Happen

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Staff must respect people's personal preferences, lifestyle and care choices. When providing intimate or personal care, provider must make every reasonable effort to make sure that they respect people's preferences about who delivers their care and treatment, such as requesting staff of a specified gender.

People using the service should be addressed in the way they prefer. People using the service must not be neglected or left in undignified situations such as those described in the guidance for Regulation 13 4 below. In particular this includes the things listed in 10 2 a - c but these things are not exhaustive and providers must demonstrate that they take all reasonable steps to make sure that people using their service are always treated with dignity and respect. All reasonable efforts should be made to make sure that discussions about care treatment and support only take place where they cannot be overheard.


Staff must make sure that people have privacy when they receive treatment and that they are supported to wash, bath, use the toilet and hold private conversations. Each person's privacy needs and expectations should be identified, recorded, and met as far as is reasonably possible.

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People's relationships with their visitors, carer, friends, family or relevant other persons should be respected and privacy maintained as far as reasonably practicable during visits. People using services should not have to share sleeping accommodation with others of the opposite sex, and should have access to segregated bathroom and toilet facilities without passing through opposite-sex areas to reach their own facilities. Where appropriate, such as in mental health units, women should have access to women-only day spaces. If any form of surveillance is used for any purpose, providers must make sure this is in the best interests of people using the service, while remaining mindful of their responsibilities for the safety of their staff.

Any surveillance should be operated in line with current guidance. Detailed guidance on the use of surveillance is available on CQC's website. When offering support, staff should respect people's expressed wishes to act independently but also identify and mitigate risks in order to support their continued independence as safely as possible. People must be supported to maintain relationships that are important to them while they are receiving care and treatment. People must be supported to be involved in their community as much or as little as they wish. Providers must actively work with people who wish to maintain their involvement in their local community as soon as they begin to use a service.

Regulation Dignity and respect | Care Quality Commission

The provider must make sure that people are not left unnecessarily isolated. People using services must not be discriminated against in any way and the provider must take account of protected characteristics, set out in the Equality Act The protected characteristics are age, disability, gender, gender reassignment, pregnancy and maternity status, race, religion or belief and sexual orientation This means that providers must not discriminate, harass or victimise people because of these protected characteristics.

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Providers must also make sure that they have due regard to people's protected characteristics in the way in which they meet all other regulatory requirements. For example, in relation to care and treatment reflecting the person's preferences in Regulation 9 1 c or in relation to community involvement in relation to Regulation 10 2 b.

For adult social care services Common core principles for dignity guide Skills for Care Dignity in Care Network resources. For acute healthcare services Provision of mental health care for adults who have a learning disability Royal College of Nursing. For adult social care services Provision of mental health care for adults who have a learning disability Royal College of Nursing Common core principles for mental health and wellbeing in adult social care Skills for Care Mental wellbeing of older people in care homes: Using quality standards to improve practice in care homes for older people National Institute for Health and Care Excellence Mental wellbeing of older people in care homes - Quality Standard 50 National Institute for Health and Care Excellence, December New video to support mental wellbeing of older people in care homes quality standard National Institute for Health and Care Excellence.

For adult social care services The social care commitment Social care commitment Skills for Care. Help us improve this page.

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I think that everyone needs to read this book. I especially appreciated her perspective on parenting and school teachers. Susanne has some very important information that has the potential to alter relationships significantly--maybe even change the world! Her chapter on respect in religion is needed more now than ever. Great book!! March 26, - Published on Amazon. Susanne Slay-Westbrook has really hit the nail on the head. Her book, especially in Enron times, truly outlines a system for a functional society Thank you Susanne!

It may be something they've gone through in the past or something they're still dealing with, but remember that behavior doesn't happen in a vacuum. Everyone has inner battles and issues. Withhold judgment and instead offer the consideration you'd like to receive. We don't meet people by accident. Every person you meet will have a role in your life, be it big or small. Some will help you grow, some will hurt you, some will inspire you to do better. At the same time, you are playing some role in their lives as well. Know that paths cross for a reason and treat people with significance.

The best teachers are those who don't tell you how to get there but show the way. There is no better joy then helping people see a vision for themselves, seeing them go to levels higher than they ever would have imagined on their own. But that doesn't mean you have to fix them or enable them; instead, guide them to the source of their own power.

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Offer them support and motivation as they find their own way and show you what they're capable of. All you have to do is believe in them. Never look down on someone unless you are helping them up. We like to think of life as a meritocracy, so it's easy to look down on someone who isn't as successful or accomplished or well educated as you are.